Why We Do It

  • To minimize the market failure – At current competition/ market maturity, ICT Services cannot be provided;
  • To Close the access gap – Prohibitive cost of service provision or infeasibility due to society’s expectations of 3A’s (availability, accessibility & affordability);
  • To bridge the digital divide between the urban and remote areas.
  • To guard against segregation of rural citizens from the ICT services resulting from the market failure and access gap; and
  • To create a business case for telecom companies- rural and remote areas require higher capital cost of providing telecom services; these areas are characterized by low average revenue per user (ARPU) due to lower population density, low income and lack of commercial activity. Thus normal market forces alone would not direct the telecom sector to adequately serve rural and areas; and
  • To fulfil Government’s constitutional obligation of offering services to every citizen irrespective of socio-economic considerations andgeographical location.

Complaints